Orders that total more than $49 automatically receive free shipping. Orders that total more than $79 automatically receive an additional 20% off. Sometimes you'll find that adding another item to the cart will reduce the price of the additional item to almost zero. Try it, then click on “update cart” to revise the total. You can always remove unwanted items from the cart before checking out.
will my package arrive?
you live in the United States and paid
$8.95 for 3 to 5 day delivery, expect
your order within three business days
of when it was shipped (this does not
include weekends). We normally ship
three times a week. If you suspect that
your package is lost or delayed please
you live in Canada it should only take four to seven
days but may take up to two weeks. All orders shipped
to Canada are shipped First-Class Mail International.
If your package has been delayed please check with
your local delivery person, post office or customs.
you live in another country most packages are shipped First-Class
International and should arrive within 2 weeks. In some cases orders are delayed as long as 30 days.
If you order takes longer than 2 weeks you should talk to your local post office. Chances are, your package is awaiting pickup in customs.
If you order
is delayed more than 30 days please send an e-mail
message to us explaining the problem. We're unable
to trace orders until 30 days after shipment.
package should have arrived by now.
the previous information about "When will my
package arrive?" If it has taken longer than
specified, please send an e-mail message to us explaining
all delayed shipments are problems concerning the
postal system. It's not your fault that the package
was delayed and usually it's not our fault either.
Please be patient, we'll work it out. You will receive
your package. We assume full responsibility for
the delivery of all lessons. However, we're at the
mercy of the postal system. The Post Office won't
even allow us to file an insurance claim until one
month after the package was mailed.
Service Issues - Problems, Solutions, Packing Errors,
or missing tablature
is a message at the beginning of most of our DVDs
that explains the tablature can be found on the
DVD. Choose to explore the disk instead of to play
the disk and click-on the file labeled tab.htm.
It will explain how to print a copy of the tab.
the tab is missing from a recently purchased
lesson please send us an e-mail or call
our customer service number: (800) 243-338.
Tell us the first and last name of the
person that ordered the lesson, the
zip code or postal code and what was
missing from the package. We'll send
it to you immediately at no charge.
you misplaced or lost the tab send $2 per tab booklet
to Metal Method. You can only purchase tab by mail.
Please send check or money order to: Metal Method,
PO Box 940046, Simi Valley, CA 93094.
don't accept credit card payment for
booklets unless you place an order for
other merchandise. If you would like
us to include tab with your order, send
an e-mail message explaining what tab
booklets you're missing. We'll charge
your credit card an additional $2 per
need to download a copy of the TablEdit
no longer sell the registered version
of TablEdit and have been in the process
of removing TablEdit files from our
programs since early 2007. You can still
download the demonstration version to
play along with the animated tab. The
demo version doesn't print tab and you
can't save edited files. Still, it's
perfect for working with our lesson
I'm unable to place an order online
because your online store is having a problem with
my credit card.
is probably our most frustrating customer
service problem. This happens at least
once a week. In every case there is
a problem with the customer's card or
the manner in which they're placing
the order. The problems range from incorrect
expiration date to a misspelling in
the credit card billing address or insufficient
funds with an ATM card. There also is
a chance that our processing bank is unable to process cards through
the bank that issued your credit card
- not all Visas and Master Cards are
you have encountered this problem please understand
one thing - this has nothing to do with Metal Method.
The transaction is taking place between your credit
card company and our processing bank. Our bank has
certain criteria that must be met to process a transaction.
They don't share this information with us. If your
credit card company is unable to complete the transaction
there is absolutely nothing we're
able to do about it. We recommend to place your order using PayPal or Google Checkout.
you're unable to place the order online our operators
won't have any more luck placing the order than
you have had. The reason for this is, they also
place the order online.
placing the order again later. If you continue to
receive the error message please contact your credit
card company. Their phone number is on the back
of the credit card. They should be able to solve
this problem quickly. If they find that there's
not a problem with your card they may inform you
that the transaction took place. This isn't true,
it indicates that our bank had a problem completing
the transaction. Please click here for more information concerning this problem.
remember, the bottom line on this one is, we have
absolutely nothing to do with this process so please
don't be irritated with our lack of assistance in
this matter. We really do want your transaction
to process correctly for obvious reasons. Your credit
card company should be able to help you with this
having a problem playing a lesson DVD and believe
it to be defective.
the screen is blank try pressing the menu button
on your remote.
the DVD isn't defective. You're probably experiencing
a compatibility issue. Even though your player will
play movies without a problem it may not recognize
some features from our interactive DVDs.
DVD player manufacturers have chosen to only adhere
to part of the current DVD specification list. This
is adequate to view a movie from beginning to end
but not adequate to play, repeat and interact with
an extensive menu system. Just because your player
can play a movie from beginning to end is quite
different than being able to access as many as 200
chapters from one of our DVDs.
if your DVD fails on more than one player it still
can be a compatibility issue. Is it failing in the
same manner? Is it failing exactly in the same place?
If not, this is probably a compatibility issue,
not a defective DVD. Some people test the DVDs on
several incompatible devices such as Play Station,
X Box, and Computers with outdated software players.
our overseas customers - Our DVDs are region
free (also called region 0) and recorded using the
NTSC standard. Although they're authored in NTSC,
they're also compatible with PAL (European) players
that have been manufactured in the last three years.
If your player doesn't recognize the region, you're
experiencing a compatibility issue.
shipped several thousand DVDs and so far there have
been very few defective DVDs returned. We've had
several DVDs returned that didn't play properly
on a customer's player, all but a few were free
of defects when we tested them.
have been a few problems reported such as audio
out of sync, digital noise, or won't play near the
end of the DVD. These problems are rare but do occur.
So far, all of these errors have been compatibility
issues not a defective DVD. See if this type of
error occurs on another player at the exact same
you exerience a problem with more than one of our
DVDs chances are almost 100% that you're dealing
with a compatibility issue. If most of the DVDs
play but you're having a problem with only one it
still may be a compatibility issue. The reason for
this is, the programs were created using different
try the DVD on another home player that is a different
make or model. You can even take the DVD into a
store that sells players. Please try the DVD on
another player before asking for a replacement.
Even if you are experiencing a compatibility issue
we'll refund your money.
the problem occurs when playing the DVD on a computer
DVD ROM drive you may need to upgrade your player
software or download a different player. We recommend to download and install the free, open source player VLC. I find it to be better than Windows Media Player and Quicktime for accurately playing these files. VLC allows you to slow the video down to make learning easy. You can loop exercises to play endlessly. Record and slow down YouTube videos, and much more. Here are some additional instructions for VLC: INSTRUCTIONS
Free VLC media player for Windows:
Free VLC media player for Mac:
Play Stations and X Boxes are often incompatible
with our DVDs. DVD players manufactured before 2000
may be incompatible too.
we're unable to resolve the problem to your satisfaction
please return the DVD to us. Include a description
of the error and the exact location on the DVD where
it occured. Even if it's not defective, we'll gladly
refund your money or exchange the DVD for another
product of your choice.
unable to access the DVD on-disk files
you've experienced a technical problem with any
of the on-disk files, chances are, you're using
Microsoft's Internet Explorer. So many hackers target
Internet Explorer that certain security updates
have been designed to disable Web page interactive
functions. To solve this problem, download the free
browser "Firefox" at firefox.com.
It's more secure than Internet Explorer and doesn't
disable Web page interactive functions.
just received my order and there's a problem.
contact customer service by e-mail or phone and
explain the exact nature of the problem and we'll
correct it immediately. If it was a packing error
or some other mistake that is obviously our fault
we'll correct it free of charge. If you ordered
the wrong lesson just return the package and we'll
exchange it for you at no cost.
if I'm unhappy with a lesson?
offer a 100% money back guarantee on all DVDs. Sorry, we don't accept returns on software downloads because you can't return a download. Read all about
it here: Our Guarantee
credit card appears to have been charged many times
you attempt to place an order and it fails, temporary
charges are applied to your card. They will disappear
in a few days; the number of days depends on your
credit card processing is a two-step operation.
First, your credit card company is notified to make
funds available for the transaction. These funds
are "on hold" until the transaction is
completed. If there is a problem with the transaction
the funds are still available and appear to be a
charge to your credit card. Each time you attempt
a transaction the charge appears to have been made
to your credit card.
your order is processed and these "on hold"
funds are transferred to our account. The funds
are only transferred when an error free order takes
this error free order doesn't take place, the "on
hold" funds will revert to your account within
two or three days. You'll never see this transaction
on the monthly billing statement. Your credit card
company can explain all of this to you.
to Contact Us
can find all contact information here: Contact
you contact us through a voice or e-mail message
please tell us enough information to help us resolve
the problem. Give us the first and last name of
the person that placed the order. Leave us the order
number if possible. Be sure to include an e-mail
address if you have one and a phone number. Clearly
state what you need from us. That way, if we reach
an answering machine we can probably help you find
a solution to the problem without playing "phone
the United States you can use our toll-free
number: (800) 243-3388. Outside the
U.S. please send and e-mail message
that includes your phone number and
the best time to contact you. We normally
return calls within 24 hours Monday
through Friday. We're a small company
and occasionally get "caught up"
working on other projects. Even so,
we should return your call within 48
hours. If you're in a hurry please send
an e-mail message.
customer service department hasn't responded to
my phone message.
respond to messages from 9:00 a.m. to 1:00 p.m.
Monday, Wednesday, and Friday Pacific Standard Time.
we able to leave a voice message if you're unavailable?
If not, chances are that we've tried to get in touch
you clearly pronounce your first and last name and
include a phone number? Sometimes we can't understand
a customer's name, or they forget to leave their
phone number, or they say the phone number so fast
that we can't understand what they're saying.
fastest response send an e-mail message because
we often respond to e-mail messages several times
also possible that we left a message with someone
that didn't relay the message to you.
you leave a message please tell us what
the call is concerning. We're often
able to answer the question on your
voice mail system.
one is responding to my e-mail messages.
normally respond to every e-mail message we receive
within 48 hours, Monday, Wednesday, and Friday. If
we haven't responded to your message within that
period one of two things probably happened:
We didn't receive your message. The Internet isn't
perfect; just because you sent an e-mail message
doesn't mean we received it.
We received your message but you didn't receive
our response. You probably have a SPAM filter in
place to filter unwanted messages. Your SPAM filter
deleted our message before you received it.
the lessons really work?
the lessons didn't work we would've been out of
business years ago. The best place to learn about
the effectiveness of our lessons is on the Metal
Method Message Exchange. You can post your question
there and many students will respond: Message
I use an acoustic guitar?
acoustic guitar works fine to get you started but
the course is more fun with an electric. Although
most of the course can be learned on an acoustic
guitar some sounds can only be produced by an electric
left handed. Will I be able to learn from the course?
shouldn't have any problem following the material.
When you're watching the playing examples it will
be as if you're looking in a mirror.
which course level should I begin?
read the individual lesson descriptions carefully.
You should be able to easily decide on the right
Stage for you. When you're choosing between two
Stages, choose the more advanced of the two. You
can always go back and get the previous Stage at
a later date.
you're an intermediate or advanced player the first
few lessons will be too basic for you. The
Complete Guitar Lessons is designed to be studied
in its entirety, but you may not find enough new
informaition in the beginner Stages to make the
purchase worthwhile. Still, when you purchase the
entire package you're actually getting one and a
third DVDs for free.
Many advanced players start on the advanced levels
then decide to purchase the rest of the lessons
including Stage 1 and 2. They're often satisfied
with this decision because we try to include something
in each lesson that will appeal to all levels of
I too old to learn?
Please check out our bulletin
board. This is a great subject to discuss with
other students similar to yourself. You'll also
find that it's a subject that has been covered many
times. Check out previous conversations on the board.
the course work for beginners?
don't need any previous experience. The lessons
start with the basics and will take you where you
want to go. There's no need for private instructions
but you will find the course helpful if you are
studying with an instructor.
this only for metal guitarists?
Complete Guitar Lessons is perfect for all forms
of rock guitar. The company was founded in the early
80's. What was considered metal back then is classic
do I receive a TablEdit file to play along with
animated tab at any speed?
files are available free of charge to
everyone that purchased the lesson from
us. Send an e-mail message to us and
include the name of the person that
ordered the lesson, the zip code that
we shipped it to and the name of the
lesson that you purchased. We now only
have files for Classic Guitar Licks and
Tab available for the introduction to Speed Kills
or Prog (the song Michael plays at the beginning
of Speed Kills Revisited)?
introduction to Speed
Kills is a song called No Boundaries,
it is taught in Speed
Lives, tab is included with the lesson.
Tab for the song Prog isn't currently available.
to Find the Answer Here
your question is of general interest (other guitarists
might be interested in this topic) please sign on
to our bulletin board - Metal
Method Forum - and select the "Search"
function. Thousands of questions have been answered
and discussed in depth here.
Method Forum. It doesn't cost anything. There's
probably no place better to discuss your questions
than right there. For example, you wonder if a particular
lesson is right for you. What better way to receive
an answer than from someone else that is currently
studying that lesson?
your question is not of general interest, for example,
a problem with your order, send us your question
via e-mail. The e-mail address is listed on the contact page of this web
site. If this particular problem is very specific
to your situation we'll do our best to help you.
If your question is of general interest you'll be
directed to post it on the Message Exchange. Questions
of general interest are answered there to help other
students in the same situation and to open the topic
up for discussion between teachers and students.