If you’re unsatisfied for any reason return the DVDs

The guarantee doesn’t apply for the Digital Downloads
If there’s a problem downloading a video we’ll help you to do so successfully. We can’t refund money for a video download because a download can’t be returned. If you’re having a problem with a video download please contact us with your order number and information about your platform (PC/Mac etc.),

If you fail to successfully download the program we’ll ship you the DVD. You’ll only be charged for the shipping.

Our DVD Guarantee
The best way to find out if our lessons are right for you is to try them out. If they work you’ll keep them. If not, please return them for a full refund (minus shipping and handling).

Lost, Missing, or Destroyed Digital Downloads

Please backup your digital downloads. Failure to backup your computer or save a copy of downloads in the cloud is not our responsibility.  If you’re not backing up your computer on a regular basis you will eventually lose data.

If you experience a hard drive crash and your original links have expired we will reactivate your download within one year of purchase.

Our sales records currently go back to 2015.  If the one year replacement guarantee has expired, and we’re still able to locate your order we will replace it for 50% off the original purchase price.  Please fill out the contact us form.

Guaranteed Satisfaction
If for any reason you’re unsatisfied with our DVDs please return it to us within 14 days of receipt of the package for a 100% money back refund. You may exchange for 30 days.

Returning Merchandise
Please notify us by email message of your return. In the return package include a note telling us if you would prefer a refund or exchange or even some combination of the two.

Return the package to:
Metal Method
Returns Department
PO 940046
Simi Valley, CA 93094